Privacy Policy

Welcome to Silver Sutra. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information We Collect

Payment Information

Payments are processed securely through trusted third-party payment gateways such as Razorpay. We do not store your debit card, credit card, UPI PIN, CVV, or complete banking details on our servers.

Technical Information

We may automatically collect:

2. How We Use Your Information

The information you provide is used to process and deliver your orders, verify payments, provide customer support, send order confirmations and shipping updates, respond to your enquiries, improve our website and shopping experience, prevent fraudulent transactions, and comply with applicable legal requirements. We use your information only for legitimate business purposes related to your shopping experience with Silver Sutra.

3. Cookies

Silver Sutra uses cookies to enhance your browsing experience and improve the functionality of our website. Cookies help us remember your shopping cart, save your preferences, analyze website traffic, and provide a smoother and more personalized shopping experience. You can choose to disable cookies through your browser settings, although some features of the website may not function properly as a result.

4. Sharing of Information

Your privacy is important to us, and we do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers such as payment gateway providers, shipping and logistics partners, courier companies, technology service providers, or government authorities when required by applicable law. These parties are authorized to use your information only to perform services necessary for processing your orders and supporting our business operations.

5. Payment Security

All online transactions on Silver Sutra are processed through secure and encrypted payment gateways to ensure the safety of your financial information. We do not collect or store sensitive payment details such as card numbers, CVV, UPI PINs, or net banking passwords. Customers are advised never to share OTPs, passwords, or banking credentials with anyone.

6. Order & Shipping Information

To process and deliver your orders efficiently, we may share your name, contact number, delivery address, and order details with our trusted shipping and logistics partners. This information is used solely for shipment processing, order tracking, and successful delivery of your purchases.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to maintain a secure environment for your data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

You have the right to access, review, update, or request corrections to your personal information. You may also request the deletion of your information, subject to applicable legal or operational requirements, and opt out of promotional communications at any time. To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Services

Our website may contain links to third-party websites or services for your convenience. Please note that Silver Sutra is not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their respective privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

Silver Sutra reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page along with the revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Silver Sutra

Who we are

Suggested text: Our website address is: https://silversutra.store.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.